SuppLiCan Care and Support ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our care services or visit our website.
We are registered with the Care Quality Commission (CQC) and comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant care sector regulations.
Information We Collect
Personal Information
We may collect the following types of personal information:
Emergency contacts: Names and contact details of next of kin and emergency contacts
Assessment information: Details collected during care assessments
Care records: Notes from care visits, medication records, daily care logs
Website Information
When you visit our website, we may collect:
IP address and browser type
Pages visited and time spent on site
Information submitted through enquiry forms
Cookie data (see our Cookie Policy)
How We Use Your Information
We use your personal information for the following purposes:
Providing care services: To assess, plan, deliver, and review your care
Communication: To contact you about your care, respond to enquiries, and provide updates
Safety and wellbeing: To ensure your safety and monitor your health and wellbeing
Legal compliance: To meet regulatory requirements and legal obligations
Quality improvement: To improve our services and staff training
Financial administration: To process payments and manage accounts
Emergency situations: To contact emergency services or next of kin when necessary
Legal Basis for Processing
We process your personal data under the following legal grounds:
Consent: You have given clear consent for us to process your personal data for specific purposes
Contract: Processing is necessary for a contract we have with you
Legal obligation: Processing is necessary for us to comply with the law
Vital interests: Processing is necessary to protect someone's life
Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party
Who We Share Your Information With
We may share your information with:
Healthcare professionals: GPs, hospitals, social services, therapists (with your consent)
Family members: As agreed in your care plan and with your consent
Regulatory bodies: CQC, local authorities (as legally required)
Emergency services: In emergency situations
Service providers: IT support, payroll services (under strict confidentiality agreements)
Insurance and legal advisors: When necessary for legal compliance
We will never sell your personal information to third parties. All data sharing is done securely and in accordance with data protection laws.
Data Security
We take data security seriously and implement appropriate measures to protect your information:
Encrypted storage and transmission of electronic data
Secure password-protected systems
Locked filing cabinets for paper records
Staff training on data protection and confidentiality
Regular security audits and updates
Access controls limiting who can view your information
How Long We Keep Your Information
We retain your personal data only for as long as necessary:
Care records: Minimum 7 years after care ends (as required by law)
Financial records: 7 years (HMRC requirements)
Enquiry forms: 2 years if care doesn't commence
Website data: As specified in our Cookie Policy
After the retention period, we securely destroy or anonymize your data.
Your Rights
Under UK GDPR, you have the following rights:
Right to access: Request copies of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your data (in certain circumstances)
Right to restrict processing: Limit how we use your data
Right to data portability: Receive your data in a common format
Right to object: Object to certain types of processing
Rights related to automated decision-making: Not be subject to decisions based solely on automated processing
To exercise any of these rights, please contact us using the details provided below.
Cookies and Website Analytics
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:
Essential cookies: Required for the website to function properly
Analytics cookies: Help us understand how visitors use our site
Functional cookies: Remember your preferences and settings
You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing the privacy policies of any external sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the "Last updated" date at the top of this page.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
SuppLiCan Care and Support
Data Protection Officer
Loveness Muusha
01202 124981
07730 718111
info@supplican.co.uk
Right to complain: If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO). Visit www.ico.org.uk or call 0303 123 1113.