Tell us when you'd like to talk and we'll call you back for a friendly, no obligation conversation about your home care needs. No pressure, just helpful advice.
Sometimes it's easier to have someone call you than to make the call yourself. Request a callback and we'll contact you at a convenient time for a relaxed conversation about your care needs.
Choose exactly when you'd like us to call, morning, afternoon, evening, or even a specific day next week. We work around your schedule.
You're in control. Whether you want to talk when you're free from appointments, when family can be present, or simply when it suits you best, you decide.
No playing phone tag or waiting on hold. We call you at the agreed time, ready to chat about your needs.
We value your time. You won't be kept waiting or need to try multiple times to reach us.
You have time to think about questions you want to ask, gather relevant information, or have family members present for the call.
A prepared conversation is more productive. You can make notes, prepare questions, and get the most from our discussion.
This is an information gathering conversation, not a sales call. We're here to answer questions and provide helpful guidance, with absolutely no pressure.
You can explore options, ask questions, and learn about care services in a relaxed, pressure free conversation.
You'll speak with experienced care professionals who understand home care, can answer your questions, and provide genuine guidance.
Get expert advice from people who know care, not from automated systems or sales teams reading scripts.
After our conversation, you'll understand your options, what care might look like, and the next steps if you choose to proceed.
No uncertainty. You'll know exactly what happens next, costs involved, and how care would be arranged, then you can decide.
Complete the form below and we'll call you back at your preferred time. It only takes 2 minutes to complete, and we'll be in touch promptly.
We aim to call you back within 2 hours during office hours (Monday to Friday, 9am to 5pm).
For callbacks requested outside office hours, we'll call you at your preferred time the next working day.
We want you to feel comfortable and prepared for our callback. Here's what typically happens during our conversation.
Duration: Typically 15-30 minutes (longer if you need)
A friendly, experienced member of our care team, not a pressured sales person, but someone who genuinely understands care and wants to help.
We'll ask about who needs care, what prompted your enquiry, any immediate concerns, and your location to confirm we cover the area.
We'll explore the type of support needed, frequency of care, specific requirements, current support arrangements, and your goals and preferences.
We'll explain how our services work, types of care we offer, how we match carers, our person centred approach, and what makes us different.
We'll discuss how care is priced, funding options available, local authority support, and benefits that might help, all transparently and honestly.
Ask anything you want to know. There are no silly questions, and we'll answer honestly and clearly about timelines, carers, costs, and more.
If you'd like to proceed, we'll explain a pre-care assessment. There's absolutely no pressure, if you need time to think, that's completely fine.
"I requested a callback because I wasn't sure what care options were available for Mum. They called back within an hour, and the conversation was so helpful. No pressure at all, just genuine, useful advice."
Emma L., Dorset
"I hate making phone calls and never know what to ask. Requesting a callback was perfect, I could think about my questions beforehand. Made the whole thing much less stressful."
Mr. John S., Dorset
"The callback service was brilliant for coordinating with my siblings. The advisor was patient, answered all our questions, and helped us understand the options for Dad's care."
Sarah, Peter & Claire M., Dorset
If requesting a callback doesn't suit you, we have other ways to get in touch.
Immediate conversation without waiting for a callback.
Mobile/Emergency: 07730 718111
Main Office: 01202 124981
Monday to Friday: 9am to 5pm | Emergency support 24/7
Send detailed information, attach documents, keep a written record.
Response Time: Within 2 hours during office hours
Face-to-face conversation (please call ahead to ensure availability)
Discovery Court Business Centre
551-553 Wallisdown Road
Poole, BH12 5AG
Provide more detailed information upfront for a more prepared initial conversation.
Complete Enquiry FormIf you need care urgently (hospital discharge, emergency situation), please don't request a callback, call us directly for immediate assistance: